 |  Global Novations / Resources / Research/ 2009 Voice of the Customer Survey | | Our aim is to partner with our clients to address the talent development issues that challenge them and to consistently provide the best possible customer service. In order to remain aligned with our clients' evolving needs, Global Novations conducts an annual Voice of the Customer survey.
This year we heard from over 140 client organizations. We thank all of our clients who participated; your feedback and insights into our performance, services, and brand will help us better accomplish our mutually beneficial goals.
The survey covered two parts:- Client Satisfaction: client feedback on their satisfaction with our partnership
- Market Insights: client insights regarding their Training & Development needs for the coming year.
Client Satisfaction
Global Novations was once again honored to be positively recognized by our clients:- 98% of clients were satisfied with our partnership
- 99% of clients were satisfied satisfaction with their Client Services teams
The detailed client satisfaction data is proprietary and confidential information available only to Global Novations clients. Contact your Global Novations client services representative for details.
Market Insights
We invite you to share in the insights our clients provided regarding their 2010 Training and Development needs. | |
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